Flooring and Accessories Return and Order Cancellation Policies

Flooring items and accessories are ordered from Home Hardware Direct are shipped via Distributor and are subject to their return and cancellation policies.

Return Goods Guidelines:
Requests to return items and/or cancellations must be made within thirty (30) days from the date of Distributor invoice and are subject to any applicable return and restocking charges stated therein.
All material approved for returns must be in resaleable condition.CUSTOM ORDERS, SECONDS, & DISCONTINUED MERCHANDISE MAY NOT BE RETURNED.

1. Returns are subject to the following restocking charges with the exception of Distributor errors and mill claims: Carton (manufactured sealed cartons only) see below Stocked: 25% handling charge or $40 minimum per invoice Non-Stock/Special Order: Non-returnable Piece Goods (sold by each) see below Stocked: 25% handling charge or $40 minimum per invoice* Non-Stock/Special Order: Non-returnable *Ceramic trim pieces may only be returned in full carton quantities Roll Material Over 15': 25% Under 15': Non-returnable Non-Stock/Special Order: Non-returnable Setting Materials*: Buckets, Containers, & Kits: Stocked: 25% handling charge or $40 minimum per invoice Non-Stock/Special Order: Non-returnable Powders: *Any setting materials past their expiration date may not be returned. Stocked: Non-returnable Non-Stock/Special Order: Non-returnable
2. Distributor will only accept manufacturered sealed cartons or rolls that match (shade, lot and/or serial) our current inventory.
3. All merchandise eligible for return must be within 30 days from date of Distributor invoice.
4. Manufacturer material cannot be returned unless the manufacturer or Distributor agrees to accept it for return. It is then subject to the manufacturer or Haines handling charge. All manufacturer charges and freight expense will be the responsibility of the customer.
5. Customer requested returns from a freight line delivery must be returned freight prepaid by the customer and must have Return Authorization listed on the bill of lading.
6. Material must be ready for pick up before making a return request otherwise subject to cancellation of the Return Authorization.
7. COD customers should make arrangements with the Credit Department if replacement material is involved.

Manufacturer Product Claims:
1. All returns of product claims are to be shipped directly to the manufacturer once the manufacturer has approved and issued a Return Authorization.
2. Customers are to follow the policies & procedures per the manufacturer related to handling of product claims. Please contact Home Hardware Direct Customer Service .

Cancellation Of Orders:
1. All cancellations will be subject to the return goods guidelines if the order has reached cutting or picking status.
2. Cancellation numbers will be provided each time an order is canceled. In the event material is delivered and the cancellation number cannot be found, Home Hardware Direct will not accept the cancellation.
3. All custom, special, and non-stock orders are non-cancellable.

Inspection of Material:
1. Upon Receipt from distributor and/or direct from the manufacturer, inspection of the material is the responsibility of the customer for verification of correct quantity, stock keeping unit, size, color and shade.
2. It is the installer's responsibility to inspect the material prior to installing for visual or product defects.
3. Shipments made with more than one register number will be so noted on the shipping documents and should be inspected before installation. However, for items that do not carry manufactures register numbers yet fall within accepted industry tolerances, any concerns should be noted.